Shipping policy

 

Shipping Policy

1. Shipping Methods and Costs
We offer several shipping methods to accommodate your needs. Shipping costs are calculated based on the weight of the items in your order, the shipping method selected, and the delivery location. The available shipping options and costs will be displayed at checkout.

2. Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery during peak seasons.

3. Shipping Times

  • Standard Shipping: Typically 5-7 business days.
  • Expedited Shipping: Typically 2-3 business days.
  • Next-Day Shipping: Typically 1 business day.
    (days can vary)

Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather conditions or shipping carrier delays.

4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can use this information to check the status of your delivery.

5. Shipping Restrictions
We currently only ship to addresses within the United States. We do not ship to P.O. Boxes or international locations.

6. Delivery Issues
If you experience any issues with your delivery, such as a lost or damaged package, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.

7. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy. 

8. Contact Information
If you have any questions or concerns about shipping, please contact us at:
support@heha.online